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Tension Takeaway

Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through tension-takeaway.co.uk or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, or any third party services you access through tension-takeaway.co.uk.

Information We Collect

To fulfil your order or service, you must provide us with certain information (which you authorised such as your name, email address, postal address, payment information, and the details of the product/service that you are ordering). You may also choose to provide us with additional personal information (for a custom candle, for example), if you contact us directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: Product purchases: 4 years. Services: 7 years.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

How to Contact Us

For purposes of EU data protection law, I, Tina Black, the owner of Tension Takeaway am the data controller of your personal information.
If you have any questions or concerns, you may contact me at tina@tension-takeaway.co.uk.
Alternately, you may mail me at: Tina Black, 86 Pebsham Lane, Bexhill on Sea, East Sussex, TN40 2NJ.